Returns

All orders are final and for privacy reasons we literally cannot receive return shipments. Returned parcels will be lost.
Please make sure to either accept the parcels personally at the door or to collect them from the post office in time.

Do not send parcels back to the sender address, because they will not reach us.

Resends

We offer one resend in case the parcel is

• seized at customs
• lost in transit
• arrives damaged (please provide photos)

(For regions of high rist of loss and high fees we need to ask for additional shipping cost for resends, see list above)

We cannot offer resends for parcels if

• you fail to receive because of wrong or outdated addresses
• you fail to collect it from post office or customs (e.g. because of wrong name)
• parcel is addressed to a post office, postal box or poste restante that is not listed above and consequently refused

See Shipping for important notes on addresses and deliveries.

Refunds

We offer refunds if we are unable to deliver, delivery fails by our mistake or if there are damages to the content during shipment. Please contact us in case of problems.